2020 March 9 day
Based on the guidance of the government and the Ministry of Health, Labor and Welfare, for the new coronavirus infection that spreads in JapanTo ensure that all customers can enjoy themselves with peace of mind, to prevent the spread of infection between customers and employees in the unlikely event of an accident, and to work on solving new issues created by the rapid changes in society.Thorough measures will be taken according to the following guidelines.
In view of the announcement of the state of emergency and the request for closure of 4 / 21 Kumamoto Prefecture, the Minami Aso Luna Observatory / Auberge "Forest Atelier"The entire building will be closed until 5 / 8 (Friday)I will do it.
During the holidays, we will not be able to respond to inquiries from customers by phone or email.Inquiries during the holidays will be dealt with one by one. We apologize for the inconvenience, and thank you for your understanding.
↓ ↓ Please see below for details ↓ ↓
Countermeasure meetings by field staff (4 / 4) Held frequently in response to changes in the situation.
Coronavirus infection is a type of common cold. It is characterized by fever, sore throat, and prolonged coughing (around a week), and many people complain of strong fatigue (malaise). The incubation period from infection to onset is said to be 1 to 12.5 days (mostly 5 to 6 days).
The new coronavirus is said to be transmitted by droplet infection and contact infection. It is believed that no airborne infection has occurred. When it becomes severe, it causes pneumonia, and deaths have been confirmed, so be careful. In particular, elderly people and people with underlying illnesses may be more likely to become ill.
If anyone meets all of the following 3 conditions,MoreReturnee / Contact Consultation CenterPlease contact me.
★ Cold symptoms and fever of 37.5 ℃ or higher have continued for 4 days or more (including when you have to continue taking antipyretics)
★ There is strong fatigue (malaise) and dyspnea (dyspnea)
Excerpt from "Basic Policy for Countermeasures against New Coronavirus Infectious Diseases" on the Ministry of Health, Labor and Welfare website (2 / 25 released)
If you are forced to postpone your trip due to the epidemic of the new coronavirus infection, please do not hesitate to contact us. The staff will check the situation and, as a special case, we will accept changes in the reservation date without a cancellation fee.
* Please contact us by the day before your stay as much as possible. If you contact us on the day of your stay, additional charges may be incurred.
For guests staying between 2 and 3 months of 2020A completely individualized night charter starry sky experience tour where customers do not come into contact with each otherWill be carried out.
Even if there is only one person, one star concierge Ⓡ will be attached to each group and will guide you to the planetarium / observatory for 40 minutes. You will not have any contact with other guests during the tour.
In addition, after each group's guidance, we will thoroughly clean and disinfect the planetarium, observatory observation equipment, etc.
We will continue to take thorough anti-virus measures, including cleaning and disinfecting facilities in the facility, distributing masks to all customers, and actively calling for hand washing, gargling, and disinfection.
This is the first tour in 7 years that the Star Concierge® will guide you by charter. It's more powerful than the pre-coronavirus epidemic tour!
For those who cannot come to Minamiaso while the epidemic of the new coronavirus restricts unnecessary and unurgent outings, we would like to somehow deliver the starlight through the Internet.
Luna Observatory Star ConciergeⓇThis is our live distribution initiative.
Sonokki's Luna Observatory live distribution "I want to deliver the stars"
* Facebook account required
[1st: End] 3 / 8 (Sun) 20:00 ~
Live astronomical observation for 10 minutes on your smartphone-a leisurely stroll in the starry sky at home
1st 2020 / 3 / 12 (Thursday) 19:30-
2nd 2020 / 3 / 15 (Sun) 19:30-
3rd 2020 / 3 / 16 (Monday) 19:30-
All 5 times archives are open
At present, the hotel offers the same accommodation as before the outbreak of the new coronavirus.
However, according to the guidelines of the Ministry of Health, Labor and Welfare and the government, the family bath on the main building 1 F, the planetarium (only for the special projection at 17), and the bed in Hoshimigahara, which were used as some paid options. We will suspend the use of the Tenzogi Cafe for the time being.
* It is possible to enter Hoshimigahara on the premises and look up at the starry sky.
In addition, due to the epidemic of new coronavirus infection, the following events will be postponed. (The date and time of postponement is currently undecided)
○ 3 / 15 (Sun) Mysterious tea party in the starry forest
○ 3 / 15 (Sun) Classic Dinner Concert (March) "Group" Reeds ""
The planetarium and observatory will be guided completely individually for each group. Since each group is completely separated, customers do not come into contact with each other during the tour.
In addition, we will thoroughly clean and disinfect the equipment for each group of guides. (Star Concierge Ⓡ Yukorin)
Even if you are one person, please be sure to write your name, address and contact information for the guests and tour participants. We will make sure that an unspecified number of people do not participate. (Mr. Kubo in charge of hall / facility management)
All staff members are thoroughly checked daily for temperature, gargling, hand washing, disinfection, wearing masks, and other health conditions. (Corona Countermeasures: Star Concierge Ⓡ Yukorin)
We will eliminate as much as possible what the unspecified number of people touch, and thoroughly disinfect and check equipment that cannot be moved every day. (One of the disinfectants in the hall: Star Concierge Ⓡ Pauly)
Please feel free to contact us if you have any concerns about our approach to new pneumonia.
★ Click here for email
[Ministry of Health, Labor and Welfare "New Coronavirus Infection"]