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Our approach to new coronavirus infectious diseases

2020 March 9 day

2020 / 4 / 22 update

Based on the guidance of the government and the Ministry of Health, Labor and Welfare, for the new coronavirus infection that spreads in JapanTo ensure that all customers can enjoy themselves with peace of mind, to prevent the spread of infection between customers and employees in the unlikely event of an accident, and to work on solving new issues created by the rapid changes in society.Thorough measures will be taken according to the following guidelines.

≫ Guidelines ≪

(1). Eliminate as much as possible anything that is touched by the general public in the facility, and thoroughly sterilize and disinfect equipment that is difficult to do every day. In addition, we will thoroughly wear masks and wash hands regardless of customers or employees.

(2). Whether you are a customer or an employee, (A. Fever and (B. Cough) will be checked daily.

(3). We plan and implement a new starry sky experience tour that completely eliminates contact between customers.

(4). We will prepare a crisis management manual based on the guidance of the government and the Ministry of Health, Labor and Welfare, and if a person suspected of being infected is found, we will respond appropriately according to the guidelines.

(5). We will take on the challenge of new initiatives that will help you solve your problems in response to the rapid changes in society.

5月8日(金)まで全館休業のお知らせ

In view of the announcement of the state of emergency and the request for closure of 4 / 21 Kumamoto Prefecture, the Minami Aso Luna Observatory / Auberge "Forest Atelier"The entire building will be closed until 5 / 8 (Friday)I will do it.

 

During the holidays, we will not be able to respond to inquiries from customers by phone or email.Inquiries during the holidays will be dealt with one by one. We apologize for the inconvenience, and thank you for your understanding.

At present, the hotel offers the same accommodation as before the virus epidemic.
However, for a safe stay, there are changes such as individual chartered starry sky tours.

↓ ↓ Please see below for details ↓ ↓

4 / 4 field staff meeting (held in response to changing circumstances)

Countermeasure meetings by field staff (4 / 4) Held frequently in response to changes in the situation.

[Summary of points] About infectious diseases caused by the new coronavirus
(From 2 / 25 "Basic Policy for Countermeasures against New Corona Virus Infectious Diseases" (announced by the Countermeasures Headquarters))

[For those who have made a reservation] We accept postponement of accommodation

We will carry out a completely individualized night starry sky experience tour that eliminates contact between customers

Because of this time, I want to deliver the starlight to everyone (Starry Sky Live distribution)

For those who cannot come to Minamiaso while the epidemic of the new coronavirus restricts unnecessary and unurgent outings, we would like to somehow deliver the starlight through the Internet.

 

Luna Observatory Star ConciergeThis is our live distribution initiative.

 

Facebook Live
Sonokki's Luna Observatory live distribution "I want to deliver the stars"

[2nd] 3 / 13 (Friday) 20:00 ~
https://www.facebook.com/morinoatorie/

* Facebook account required

[1st: End] 3 / 8 (Sun) 20:00 ~

 

Youtube Live
Live astronomical observation for 10 minutes on your smartphone-a leisurely stroll in the starry sky at home

https://www.youtube.com/playlist?list=PL7PfNPv99B62Zawnn0HuwaynfYEOo-FW_

[Part II]
1st 2020 / 3 / 12 (Thursday) 19:30-
2nd 2020 / 3 / 15 (Sun)
19:30-
3rd 2020 / 3 / 16 (Monday)
19:30-
(Under adjustment)

[Part I.]
All 5 times archives are open

Countermeasure example-(8)

The planetarium and observatory will be guided completely individually for each group. Since each group is completely separated, customers do not come into contact with each other during the tour.

In addition, we will thoroughly clean and disinfect the equipment for each group of guides. (Star Concierge Ⓡ Yukorin)

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Countermeasure example-(7)

Even if you are one person, please be sure to write your name, address and contact information for the guests and tour participants. We will make sure that an unspecified number of people do not participate. (Mr. Kubo in charge of hall / facility management)

Make sure to get the record of the visitor

Countermeasure example-(6)

All staff members are thoroughly checked daily for temperature, gargling, hand washing, disinfection, wearing masks, and other health conditions. (Corona Countermeasures: Star Concierge Ⓡ Yukorin)

Daily check of all staff's body temperature, gargling, hand washing, disinfection, mask wearing and other health conditions
Daily check of all staff's body temperature, gargling, hand washing, disinfection, mask wearing and other health conditions
Staff health management sheet
Staff health management sheet

Countermeasure example-(5)

We will eliminate as much as possible what the unspecified number of people touch, and thoroughly disinfect and check equipment that cannot be moved every day. (One of the disinfectants in the hall: Star Concierge Ⓡ Pauly)

Eliminate as much as possible things that the general public touches, and thoroughly disinfect and check equipment that cannot be moved
Eliminate as much as possible things that the general public touches, and thoroughly disinfect and check equipment that cannot be moved
In-house equipment disinfection check sheet
In-house equipment disinfection check sheet

Countermeasure example-(4)

The bridal team has prepared a nice mask for our customers so that they can enjoy the starry sky tour with peace of mind. We will prepare it for adults and children and distribute it to all customers. (Chief of the Astronomical Observatory: Star Concierge Ⓡ Sonocky)

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Countermeasure example-(3)

At check-in, all guests will be asked (A. Fever, (B. Cough, (C. Travel to Hubei, China).

Multilingual new pneumonia confirmation sheet
Multilingual new pneumonia confirmation sheet

Countermeasure example-(2)

Rubbing alcohol and hand-washing soap are installed in several places in all rooms. The staff also diligently disinfects and actively encourages customers to disinfect.

Rubbing alcohol installed in the building and staff will also actively encourage customers to disinfect.
Rubbing alcohol installed in the building and staff will also actively encourage customers to disinfect.

Countermeasure example-(1)

We will eliminate as much as possible everything that is touched by the general public in the facility, and sterilize and disinfect equipment that is difficult to do every day. In addition, we will thoroughly wear masks for staff.

Staff welcoming guests at the restaurant (2020 / 2 / 17)
Staff welcoming guests at the restaurant (2020 / 2 / 17)
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